At cigarsandcask.com, we are committed to providing high-quality cigars and whiskies, ensuring a great experience for our customers. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Eligibility for Returns:
- We accept returns within 14 days of receiving your order.
- To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
- If the item is damaged, faulty, or incorrect, please contact us within 7 days of receiving the order.
- Non-returnable Items:
- Due to the nature of our products, we are unable to accept returns for cigars and whisky once the packaging has been opened.
- We also do not accept returns for gift cards, specialty items, or sale products unless they are damaged or defective.
- Return Process:
- To initiate a return, please contact us via info@cigarsandcask.com with your order number and details about the issue.
- Once we approve your return, you will be provided with a return shipping label.
- Please ensure that the item is securely packaged to prevent damage during return shipping.
Refunds
- Refund Eligibility:
- Refunds will be processed once the returned item has been received and inspected. If your return is approved, you will be notified and a refund will be issued to your original payment method.
- Shipping charges are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., damaged or incorrect items).
- Processing Time:
- Refunds will be processed within 7-10 business days after we receive the returned item.
- You will receive a confirmation email once the refund has been issued.
Damaged or Defective Items
- If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@cigarsandcask.com. We will gladly offer you a full refund or replacement.
- Photos of the damaged or defective items may be required to process the return.
Exchanges
- We do not offer direct exchanges at this time. If you would like to exchange an item, please return the original product and place a new order.
Cancellation Policy
- Orders can be cancelled before shipment. If you wish to cancel your order, please contact us immediately. Once your order has been shipped, it is subject to our return policy.
Contact Us
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us at:
- Email: info@cigarsandcask.com
- Phone: 0755 750 7575
- Address: 1 Georges Street, Dungannon, County Tyrone, BT70 1BP, Northern Ireland
We appreciate your business and want you to be fully satisfied with your purchase. Thank you for shopping with us at cigarsandcask.com!
